Terms and Conditions

1. Introduction

    These terms and conditions (“Terms”) apply to the website located at www.julep.co.za. The website is owned by Julep and Friends (Pty) Ltd (“Julep”).

    These Terms are binding on everyone who chooses to access the website, without qualification or exception. By using this website, the person accessing the website (the “User”) agrees to be bound by and shall be regarded to have accepted to abide by these Terms and acknowledges to have read and understood them. If the User does not agree to any of the Terms, the User should not enter, view or make use of the website.

    Julep reserves the right to and may occasionally make any changes to these Terms without notifying the User. If the User continues to use this website after the changes have been made, this action shall represent the User’s agreement to the updated Terms. Please revisit these Terms periodically to ensure you are aware of any such changes. Julep may, at any time, restrict your access to this website.

    2. Disclosure of Information

      Julep discloses the following information:

      Physical address: Birdhaven, Johannesburg, South Africa, 2196
      Postal address: As above
      Telephone number: +27 (0)79 378 1510
      Website address: www.julep.co.za
      E-mail address: hello@julep.co.za
      Registration number: 2019/214458/07
      Place of registration: South Africa
      Registration date: 03/05/2019
      Names of office bearers: Julia Rosslee

      3. Limited Right to Use

        Julep solely owns and operates this website. All materials on this website are property of Julep and are protected by law. Materials that are viewed, printed, and/or downloaded from this website are to be used only for personal use and may not be used for any commercial purposes. No materials may be copied, reproduced, modified, republished, uploaded, posted, distributed, or transmitted, without prior written consent from Julep. The use of such materials is strictly prohibited as such unauthorized use may violate copyright, trade mark, or other laws.

        The website may contain links to other websites. Julep has no control over such websites and does not review their content and will not be responsible for their content or accuracy. The User accesses such websites at the User’s own risk and judgment.

        4. Communications

        All communications from you to this website, in the form of comments, questions, or general feedback, will be considered non-confidential and non-proprietary. You agree that any such communications will be deemed to be the property of Julep and Julep shall be entitled to full rights of ownership, including without limitation, unrestricted right to use or disclose such communications, for any purpose, without compensation to you. Julep may provide users with forums where they can post content to our website. Julep does not necessarily endorse, support, or agree with content posted by external users. You agree not to post any unlawful, abusive, offensive, sexually oriented, obscene, defamatory, harassing, profane, or otherwise indecent information of any kind, including without limitation any communications that would constitute a criminal offense, give rise to civil liability, or violate local, state, national, or international law, or infringe upon another organization’s copyright or trademark. You agree that you are solely responsible for the content of your communications and their legality under all laws.

        5. Indemnity

        Julep, its contractors, employees and agents shall not be liable for any injury (including death), claim, loss, liability, damage, cost or expense of whatsoever nature suffered or incurred by any person who accesses and uses the website, whether such injury or damage arose from negligence, gross negligence or otherwise.

        6. Access to Password-Protected or Secured Areas

        Access to and use of password-protected or secured areas of this website is restricted to authorized users only. You will be asked to provide accurate and current information on all registration forms on this website. If you use this website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account. You will not misuse or share your username or password, misrepresent your identity or your affiliation with an entity, impersonate any person or entity, or misstate the origin of any materials you are exposed to through this website. If you violate your obligations under this section, you may be subject to prosecution.

        7. Monitoring

        Although Julep is not obligated to do so, it will have the right to review your communications on this website to determine whether you comply with these Terms. Julep will not have any liability or responsibility for the content of any communications you post to this website, or for any errors or violations of any laws or regulations by you. Julep will comply with any court order in disclosing the identity of any person posting communications on this website. It is advisable that you review our privacy policy before posting any such communications.

        8. Intellectual Property

        The trade marks, copyright, and other intellectual property of Julep and others used in this website ("Intellectual Property") are the property of Julep and their respective owners. You have no right to use any such Intellectual Property, and nothing contained in this website or these Terms grants any right to use any Intellectual Property without the prior written consent of Julep or the respective owner.

        9. Limitation of Liability

        To the extent permitted by law Julep or its employees, agents, suppliers, partners, or affiliates, shall not be liable for any direct, indirect, incidental, or consequential damages including, without limitation, lost revenues, costs of replacement goods, loss or damage to data arising out of the use or inability to use this website, damages resulting from the use of the information or materials presented on this website, whether based on warranty, contract, delect, or any other legal basis or from any other cause even if Julep or its employees, agents, suppliers, partners, or affiliates, have been advised of the possibility of such damages.

        10. Disclaimer

        The website is provided by Julep on an “as available” basis. Julep makes no warranties of any kind, express or implied, as to the operation of this website, or the information, content, materials, or products included on this website. You agree that your use of this website is at your sole risk. You should not assume that the materials on this website are continuously updated or contains current information. Julep is not responsible for providing content or materials that have been expired or removed. To the full extent permissible by applicable law, Julep disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Julep does not warrant that this website, servers, or email sent from this domain are free of viruses or other harmful components. Julep will not be liable for any damages of any kind arising from the use of this website, including, but not limited to, direct, indirect, incidental, or consequential damages.

        11. Law

        The entire provisions of these Terms shall be governed by and construed in accordance with the laws of the Republic of South Africa. Furthermore, the parties to these Terms hereby irrevocably and unconditionally consent to the non-exclusive jurisdiction of the courts of the Republic of South Africa in regard to all matters arising from these Terms.

        12. Updating of these Terms

        We reserve the right to change, modify, add to or remove from portions or the whole of these Terms from time to time. Changes to these Terms will become effective upon such changes being posted to this website. It is the User’s obligation to periodically check these Terms on the website for changes or updates. The User’s continued use of this website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms, including such changes or updates.

        13. Consent

        The User understands that all the designs and trade marks are owned and registered to Julep and hereby accepts these Terms. The User undertakes not to copy or duplicate the trade marks and designs directly or indirectly in anyway and understands the legal implications thereof. Should the User be found to be in violation of these Terms, the User understands that it will be held liable for all legal costs incurred by Julep for any civil action or any legal action deemed necessary against the User.

        14. Privacy Policy

        We are committed to protecting your privacy. To this end we have created a privacy policy that can be viewed here.

        15. Cookie/Tracking Technology

        The website may use cookies and tracking technology depending on the features offered. Cookies and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the website, and understanding how visitors use the website. Cookies can also help customize the website for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookies and tracking information may be shared with third parties.

        16. Third Party Links

        In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.

        17. Delivery Policy 

        When you click to make a purchase with us legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms & conditions and subject to our delivery terms. You must not make any purchase through this website unless you understand and agree to all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries, please contact us before making any purchase for any service through this website. Upon receipt of your order, the services will be performed to you in accordance with the terms applicable to the services that you purchased. The nature of the services you purchased, and the date of your purchase may impact the timing of performance of the services. The services will be deemed to be successfully delivered to you upon performance of the services.

        18. Refunds/Returns Policy

        Julep supplies physical, perishable goods and will refund or replace these goods under certain conditions. As the goods are perishable, they are un-returnable. However, if your Julep order arrived at the destination damaged, we will replace or refund them when we are at fault. Your right to a refund is limited by these Terms and Conditions. We will not be liable for any failure to perform where such failure results from any circumstances beyond our reasonable control. Julep reserves the right to refund or replace the goods provided that the complaint was reported within 48 hours.

        Flowers are a fragile product that requires the recipient to care for them once delivered and this is the responsibility of the recipient. The life-cycle of a flower is highly variable depending on the type of flower and the season and we make no warranties on how long a flower may last. If there is an issue with your order please email hello@julep.co.za with a photograph explaining such issue and we will respond accordingly and in accordance with these Terms and Conditions.

        19. Customer queries or complaints
        We are proud of the product we offer and aim for to provide a seamless customer experience. If you are not satisfied with the goods or service, or have questions, please email hello@julep.co.za and we will do our best to solve your problem.

        20. Cooling-off period for electronic transactions
        The Electronic Communications and Transactions Act, 2002 (ECTA) may apply to your Julep order. If you qualify as a defined consumer under ECTA, you may be entitled to cancel some electronic transactions within seven days, without reason or penalty. This cancellation requires you to return the goods to Julep unused, and in the manner that it was delivered (including packaging). We will refund the purchase price of the goods within 30 days of the date of cancellation.

        21. Payment Options and Pricing

        All transactions will be processed in South African Rands (ZAR). Julep reserves the right to change pricing at any time without prior notice.

        22. General

        If you have any questions regarding these Terms please send an email to hello@julep.co.za.