Refund policy

Refunds/Returns Policy
Julep supplies physical, perishable goods and will refund or replace these goods under certain conditions. As the goods are perishable, they are un-returnable. However, if your Julep order arrived at the destination damaged, we will replace or refund them when we are at fault. Your right to a refund is limited by these Terms and Conditions. We will not be liable for any failure to perform where such failure results from any circumstances beyond our reasonable control. Julep reserves the right to refund or replace the goods provided that the complaint was reported within 48 hours. 

Flowers are a fragile product that requires the recipient to care for them once delivered and this is the responsibility of the recipient. The life-cycle of a flower is highly variable depending on the type of flower and the season and we make no warranties on how long a flower may last. If there is an issue with your order please email hello@julep.co.za with a photograph explaining such issue and we will respond accordingly and in accordance with these Terms and Conditions.